NOTE! - The pcap end-time, is when the button on the presenter is pressed and the start time is defined by the capture interval. Whenever a key on the presenter is pressed, a pcap will be generated. Once this is done, navigate to the Settings -> Expert settings page and open the USB capture trigger. If you have a Allegro Virtual Edition, please pass-through the USB device directly to the Allegro VM. Please note that the capture initiated by this feature is extracted from the ring buffer, and ring buffer filter rules for packet slicing will affect exported pcaps.Ĭonnect the Logitech R400 USB dongle to the Allegro Network Multimeter. An internal or external disk needs to be configured at Generic → Storage, and a ring buffer must be configured. It requires a free USB 2.0 (or higher) port on the Allegro Network Multimeter. An optional USB sound device will play a beep when a key has been pressed. Allegro will add more presenters on request. This feature is supported by all Allegro Network Multimeters (also VM) from firmware release V3.0.Īs of now, the Logitech R400 is supported. from 60s before until 60s after the "incident".Īs only packets around an issue are being recorded and saved as a pcap, the service provider needs not sift through huge amounts of data for root-cause analysis.Īlso, there are little to no privacy implications, since the capture was end-customer initiated, pre-filtered and limited to short time-intervals only. With the Allegro Network Multimeter "USB Capture trigger" functionality, a "fool proof" remote control is handed to the customer, with the instruction to press any button when the issue arrises.Ī simple button press on the remote, will initiate a pre-configured capture (filter + duration) around the time of the "incident", e.g. The service provider is limited by time, resources and packet capture/data collection constraints (AVG, GDPR). An IT or VoIP service provider needs to troubleshoot intermittent issues at a (residential) customer.
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